Key Responsibilities:

1. Customer Interaction:

• Respond to customer inquiries promptly and professionally.
• Provide detailed information about products, services, or company policies.

2. Issue Resolution:

• Address and resolve customer complaints or concerns effectively.
• Escalate unresolved issues to the appropriate department or supervisor.

3. Sales Support:

• Assist customers in placing orders or processing refunds.
• Recommend products or services based on customer needs.

4. Documentation:

• Maintain accurate records of customer interactions and transactions.
• Update customer accounts with relevant information.

5. Feedback Collection:

• Gather customer feedback to improve service delivery.
• Suggest process improvements based on recurring customer issues.

6. Policy Adherence:

• Follow company guidelines, protocols, and privacy standards.

Qualification Required & Experience

• A minimum of a high school diploma or equivalent.
• Bachelor’s degree in Business Administration, Communications, or a related field is a plus.

Skills and Competencies:

1. Communication Skills:

• Excellent verbal and written communication skills.
• Ability to listen actively and respond empathetically.

2. Problem-Solving Skills:

• Strong analytical and decision-making abilities.
• Creative approaches to resolving customer issues.

3. Technical Proficiency:

• Familiarity with customer service software, CRM systems, and Microsoft Office.
• Basic knowledge of relevant products or services.

4. Interpersonal Skills:

• Patience, empathy, and a positive attitude toward customers.
• Ability to manage stressful situations calmly.

Location: Accra

How To Apply For The Job

Interested candidates should submit their application and CV to:

bclconsulting7@gmail.com

Closing Date: 31 January, 2025