Job Summary

•   The General Manager will be responsible for the day-to-day management of the hotel and its staff.
•   The GM will have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

The specific duties are as follows:

•   planning and organising accommodation, catering and other hotel services;
•   promoting and marketing the business;
•   managing budgets and financial plans as well as controlling expenditure;
•   maintaining statistical and financial records;
•   setting and achieving sales and profit targets;
•   analysing sales figures and devising marketing and revenue management strategies;
•   recruiting, training and monitoring staff;
•   planning work schedules for individuals and teams;
•   meeting and greeting customers;
•   dealing with customer complaints and comments;
•   addressing problems and troubleshooting;
•   ensuring events and conferences run smoothly;
•   supervising maintenance, supplies, renovations and furnishings;
•   dealing with contractors and suppliers;
•   ensuring security is effective;
•   carrying out inspections of property and services;
•   ensuring compliance with licensing laws, health and safety and other statutory regulations.

Qualification Required & Experience

•   A good first degree (post-graduate will be an advantage) in business management, hospitality management, or similar with three years post-qualification experience in the hospitality industry.
•   Experience needed includes hotel administration, economics, marketing, housekeeping, food service management, and hotel maintenance and engineering, as well as knowledge of computers and specific hotel-related software.

Job Skills Requirements

•   Customer-Service: Customer loyalty begins with good service and friendly demeanor.
•   Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
•   Leadership: Should be able to motivate employees, resolve issues and complaints from guests.
•   Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
•   Management: Working with budgets, planning, creating schedules and supervising operations.
•   Organization: The hotel has a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. The manager need to keep it all organized.
•   Problem-Solving: The manager should be able to think quickly on their feet and make decisions with problems come up.

Drive

•   Be confident and self-motivated
•   Demonstrate a passionate commitment to the business
•   Welcome and embrace change, with a positive attitude
•   Be able to work unsupervised in a busy environment
•   Be able to prioritise duties

Personal Integrity

•   Be honest and reliable
•   Be trustworthy and respectful
•   Be immaculately dressed
•   Maintain excellent time-keeping and attendance
•   Be professional at all times

Team Work

•   Always be a good team player
•   Build and maintain good relationships with all team members
•   Work together with the team to ensure that the hotel is the best it can be
•   Be willing to take on jobs to balance the team workload
•   Be able to communicate well with people of all levels

Managing Change

•   Welcome and embrace change, with a positive attitude
•   Understand the need for change
•   Look for opportunity to improve areas of the business

Location: Accra

How To Apply For The Job

Applicants should send a copy of their CV to:-

telecentrehotel@yahoo.com

Or For inquiries, call:-

0207-598443 / 0241-052338 / 0322-125040

Closing Date: 15 December, 2015