Job Summary
Company:
Glo Mobile Ghana
Location:
Nationwide Recruitment
Categories
Job Vacancy For Genesys Administrators At Glo Mobile Ghana (Nationwide Recruitment)
Glo Mobile Ghana, a major player in the telecommunication industry in Ghana recently reached the one year landmark of its successful operations in the country. The company s expanding its Operations in Ghana and is looking for dynamic, results-oriented professionals who are ready to make a difference, to drive the brand in the country. Applications are hereby invited from qualified candidates to fill the following vacancy Pan Ghana:- Genesys Administrators Ref: GENAD
Remuneration: Remuneration is competitive and as obtainable in Ghana Telecommunications industry
Qualification Required & Experience
• Minimum Of Bachelor's degree in Computer, Electrical/Electronic or Telecommunications Engineering or other related discipline
• A Postgraduate degree or professional certificate in Telecommunication or Engineering Field will be ad added advantage
• Industry certificate is also desirable
• Minimum of 3 years working experience in database environment, preferably in the Telecommunication industry
Skills/Competencies Required
• Good knowledge of call routing techniques, ACD routing and call handling
• Well versed in PABX or Genesys Framework call center solution or equivalent application
• working knowledge of VoIP architecture
• Innovative, creative and extremely responsive with a strong sense of urgency
• Working knowledge of Call Center operations and organisation
• Experience in delivering solutions based on agreed user requirements
• Experience working for a network operator within the Mobile industry is preferred
Responsibilities
• Administration and maintenance of Genesys Framework suite and SIP Server
• Configuration fo computer systems and ACDs according to business requirements
• Maintenance availability and proper functioning of Genesys Outbound Contact center application suite with proper integration of Siebel CRM CTI toolbar
• Media Gateway and Media Gateway controller administration and maintenance
• Participate in Systems Implementation and support including configuration, UAT, Documentation and Business User Support
• Execute training related to new functionality and system capabilities on all Genesys and related applications
• Assist user departments in daily reporting from Hyperion and CCPulse applications, and ensure that users have appropriate templete for report generation
Location: Nationwide Recruitment
How To Apply For The Job
Qualified candidates should e-mail their resume (quoting reference as subject of the email) with a scan passport size photograph to:-
jobs4u@glomobileghana.com
Closing Date: 23 July, 2013