BusyInternet, Ghana’s premium provider of internet services for both business and consumer markets and duly recognized first ISP constituent of CIMG’s Hall of Fame, combines its experience and expertise to provide world class Internet solutions to its valuable customers.

Job Summary

BusyInternet offers you an exciting role and the opportunity to join a highly motivated team as well as the chance for personal and professional development in a rapidly-expanding internet operation.

•   Location: Accra, Ghana
•   Line Manager: Country Manager (OPCO), Group HR (HQ)
•   Salary:Commensurate with experience

Purpose:    
Reporting to the Country Manager and Group HR, the HR & Administrative Manager will be responsible for guiding, maintaining and enhancing the company's human resources by planning, implementing, monitoring and evaluating policies, programs, and practices covering employment and compliance concerns, compensation, employee performance, employee and labor relations, training, and employee services.

The main objective of the role is to ensure da-to-day operations that deliver quality, productivity, high-performance culture and goal attainment.

Role Definition

Reporting to the Country Manager and Group HR and ready to take on further responsibilities within the organization you will have responsibility for:

Human Resource Management

•   Participating in human resources strategic thinking by identifying and researching human resource issues, contributing information; and recommending and implementing company’s strategy on human resources services; ensuring accuracy and regular and timely updates of HR activities.
•   Developing an effective and operational organization structure and man power plan for the organization periodically, maintaining and updating job requirements and job descriptions for all positions.
•   Budgeting annual human resources financial strategies or operations by forecasting requirements, trends and variances and controlling expenditure.
•   Leading organization staffing and talent management by establishing robust recruiting, screen and retention programs; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
•   Designing and implementing an effective performance management system by training managers to coach; disciplining employees and resolving grievances for successful contribution and performance development
•   Researching, recommending and monitoring progressive pay plans periodically; evaluating jobs and proactively implementing pay structure revisions that supports performance development; and assessing benefit needs and trends to promote employee motivation and contribution.
•   Leading and managing employee relations favourably with the union to negotiate and implement collective agreement to promote cohesion and peaceful co-existence among constituents.
•   Producing accurate, valid and timely historical human records
•   Studying and complying with new and existing employment legal requirements; anticipating and advising management on needed actions or changes.
•   Act as a change agent to execute Change Management initiatives within the organization, operations and HR.
•   Filing, storing and retrieving historical human records to plan and allocate resources.

Administration

•   Providing and enhancing administrative efficiency, proper procedures and implementation of policies
•   General Office Management and overseeing all administrative functions of the company
•   Prudently managing all company resources within budget guidelines to eliminate waste and safeguard excess business expenses
•   Contributing to team effort by accomplishing related results as needed.

Key Performance Indicators

•   Employee Productivity
•   Employee Cost
•   Employee Turnover/Loyalty
•   Remuneration and Benefit Benchmark
•   Recruitment Process
•   Skills/Competencies Availability
•   Employee Satisfaction with Training Program
•   Training Budget
•   Availability of Training Courses
•   Impact of Training
•   Employee Development
•   Employee Career Coaching
•   Internal Promotion Opportunities
•   Employee Motivation
•   Employee Satisfaction

Qualification Required & Experience

The person – essential requirements:

The ideal candidate will have proven expertise in interacting and presenting services to employees and possess the following attributes:

•   A minimum of a Master’s degree in Human Resource Management or other relevant field
•   At least eight (8) years' of relevant experience with three (3) years in a managerial role
•   Should have competency in managing core HRM functions including recruitment and retention, training and development, performance management, and compensation and benefits, employee and labour relations.
•   Working knowledge of HR systems and processes
•   Strong understanding of employment legal requirements and dealings with union
•   Initiative-taking attitude that is commercially-oriented
•   Strong negotiation skills
•   Excellent presentation and communication skills
•   Ability to catch the institution’s vision, run with it and provide the necessary solutions
•   Exhibit a strong ethos and personal passion for producing high-quality work products that focus on the company’s stated needs.

Other desirable traits:

•   Self-driven with the ability to motivate peers and subordinates.
•   Customer oriented.
•   Innovative and willing to learn.
•   Possess a strong performance and results orientation.
•   Able to apply high-level analytical, investigative and creative problem-solving skills.

Location: Accra

How To Apply For The Job

Interested candidates should submit their resumes and application letters to:-

jobs@busyinternet.com

Closing Date: 02 March, 2015

•   Please note that only short listed candidates will be contacted.