You will be responsible for 1st level routine, preventative and currative maintenance of all our ICT Systems (Hardware, Software, Networks environment)

Key Accountabilities
Support daily Server operations and management of IT Security Infrastructure

•  Administer the  IT security system infrastructure components on day-to-day basis
•  Support virtual windows server environment and the directory systems
•  Basic support for day-to-day basis for the VoIP network

Key Activities / Decision Areas

•  Provides 1st and 2nd Level support services to users by addressing problems or issues involving enterprise LAN infrastructure through the Help Desk function
•  Provides 1st and 2nd level technical support to users by answering questions and isolating problems: Answers customer calls in an appropriate and timely manner.
•  Keep up to date information on all open, work-in-progress and assigned incidents.
•  Responsible for the daily 1st level operational support for all security and systems on corporate LAN and WAN
•  Create, test and implement initial configuration on windows servers and security appliances to meet specified network and project requirements.
•  Maintains an on-call status, as required, to respond to emergency situations that may arise during or outside of normal business hours.
•  Support the management of the Microsoft Infrastructure Platform (Active Directory, Domain Controllers, DNS, DHCP, Exchange Server, File Server and the
•  Assists peers with general server maintenance of other Microsoft Windows servers.
•  Monitors mail servers, replication, and mail routing.
•  Researches problems, resolves issues, provides root cause analysis and documents findings.
•  Takes corrective action as required (e.g. restarts mail services on a server) ensuring reliable service levels.
•  Periodically performs system updates and other systems functions during off-peak hours, such as evenings and weekends
•  Any other assignment as prescribed by network and security Systems
•  Specialist, window and Messaging administrator  or Head of IT
•  Provided resolution to technical/ administration issues for customer subscribed services through ticketing system.
•  Assist in the design, implementation and maintenance of systems, programs, hardware and software.
•  Troubleshoot the backbone network and last mile canopy network.
•  Work on Cisco related backbone tasks and projects.
•  Configure and maintain network equipments appliances and server clusters.
•  Install and configure Cisco and other routers, appliances and servers.
•  Maintain documentation on charges or additions made on the network, prepare training material, and develop operations procedure in consultation with Head of department.
•  Monitor system performance and implement performance tuning.
•  Troubleshoot the client service related issues remotely or onsite to his/ her best capacity.

Qualification Required & Experience

•  Certificate or BSc in Computer Science, Information Technology , Electrical  and Telecommunication Engineering or Related Areas
•  Professional Certification: CCNP, CISSP/Security+ or CCNA security,  MCITP , CCNA Voice  etc will be an Added Advantage.
•  2- 3 years of  Network Security and windows servers experience in an Enterprise Network,
•  Knowledge in Hardware, Software and Networks
•  Self-motivated individual with a positive attitude.
•  Results oriented and meets deadlines
•  Good work ethics and good personal behaviour
•  Good communication skills
•  Innovative

Location: Accra

How To Apply For The Job

Applicants are to submit their CVs and copies of relevant certificates to:

info@afrointel.com

Closing Date: 14 March 2013