ATC Tower (Ghana) Limited, is Ghana's largest independent owner and operator of shared wireless infrastructure. Our portfolio of over 2,000+ sites, along with our ancillary services and commitment to expand our assets to better serve our customers, make communications possible from any location within the country.

WHAT WE DO:

•  Collocation: Our portfolio of existing communications sites provides the opportunity for fast and easy collation, allowing our customers to expand their wireless coverage and build out their networks quickly. Collocation, including tower and ground space, not only delivers speedy network deployment but also offers the added benefit of sharing operational expenses with other users.
•  New Site Development: We are committed to delivering our customers wireless communications sites that suit their needs. ATC Ghana can manage all aspects of site development. We build sites according to our customers' specifications. We also handle land acquisition, power, documentation and compliance with legal requirements

Description Of Job

Manage a team or Network Management Centre staff and supervise all day to day Operational activities.

Key Responsibilities:

•  Provide daily, weekly, monthly network performance reports
•  Ensure prompt response to customer complaints
•  Ensure prompt identification of problems in the network and rectify or advise responsible authority
•  Ensure proper monitoring of the network for overall efficiency and trouble spots using performance management tools and provide technical status reports to different target groups
•  Ensure proper escalation of network faults to the relevant departments
•  Initiate and implement ideas and give feedback on software tools, procedures and improvements to NMC functionality
•  Actively search for and implement improvements to operational procedures, policies and network management tools
•  Analyze overall network quality and availability, providing useful decision-supporting information to all levels of MTN Management
•  Responsible for calling out Support staff after hours, when necessary
•  Provide accurate reporting of vendor service levels
•  Submit reports on network failures and staff performance, when required
•  Establish and maintain well defined and effective communication channels among the NMC, internal and external customers
•  Produce annual budget for NMC
•  Create an environment which enables NMC personnel to effectively and promptly react to all network related faults
•  Co-ordinate the activities and output of direct reports
•  Ensure optimization of resources
•  Set directs report objectives and monitor performance based on set objectives
•  Identify training needs of the NMC team
•  Ensure budgetary control
•  Manage change requests and ensure implementation is according to planned specifications
•  Manage time, make decisions ad take responsibility for decisions taken in the NMC
•  Ensure that resources both material and human are available for all planned network expansions to take place as scheduled
•  Manage the network management center to achieve key performance targets

Qualification Required & Experience

Operational systems and applications:

•  OPTIMA - Network performance Measurement tool
•  FACTS
•  Microsoft office suite
•  Sound analytical skills
•  Mathematical and statistical problem solving abilities
•  A good Bachelors degree in Computer Science or
•  A degree in Electrical Electronics/Telecommunications or a related field
•  Seven (7) years hands-on experience in telecoms, tele-traffic environment, with at least two 92) years in a team leadership role and customer relations
•  Experience and comprehension of Telecommunications management network philosophy and practice

NB: This is strictly for professionals with NMC experience any thing different would not be considered

How To Apply For The Job

If you believe you fit the required profile and would like to make a significant contribution to the telecommunications industry in Ghana, please send your applications in confidence to the address below. Send CV containing details of your qualifications, experience, present position, current and expected remuneration to address below:

Email CVs to: hr@americantower.com.gh

ATC Tower (Ghana) Limited
Masida House, Ako Adjei Interchange
P. O. Box AN 7134
Accra-North, Ghana

Tel: +233 (0) 302-652 901

For business, send email to: sales@americantower.com.gh  

Closing Date: 17 August, 2012