Job Summary
Category:
Banking / Finance
Categories
Job Vacancy For Payment Manager of Self Service Channels At Stanbic Bank
The Role
• To drive the POS / Merchant acquiring business for the Bank by developing and monetizing a profitable merchant acceptance network for Business and Corporate banking segments, Governmental agencies and other retail customers that require payments services
Key Responsibilities
• Deliver consistency acceptable customer experience throughout that acquiring value chain
• Build and maintain effective operational structures supportive of the POS acquiring business
• Build and maintain key stakeholders relationship, ensuring buy-in of and alignment with acquiring business objectives
• Ensure the necessary service level agreements are well defined and agreed to and that the service levels are monitored for exceptions and where found, corrective measures are promptly employed
• Deliver the card acquiring sales budgets in line with business growth plans
• Identify risks/opportunities and where appropriate mitigate / exploit for the benefit of the organization
• Continually review the customer experience / processes and systems with a view to ensuring the best possible customer experience
Qualification Required & Experience
• First degree in relevant field
• 3 – 5 years financial services/general banking experience with at least 3 years experience required in the Merchant Acquiring and Self Service Channels environment
• Experience required in channel services delivery, budgeting, report preparation design
• Some experience also required in process mapping and general operational analytics
• Experience in/with technical troubleshooting to identify faults and rectify on POS
Location: Accra
How To Apply For The Job
Interested persons may e-mail their covering letter with current Curriculum Vitae (CV) with the job title as the subject to:
recruitmentghana@stanbic.com.gh
Closing Date: 12th August, 2013