Position Title: Regional Team Manager
Job Type: Technology & IP /IT
Official Job Title: Regional Team Manager

Purpose Of Role:     

To lead a team of Senior Customer Service Engineers and Customer Service Engineers to deliver excellent fixed voice and fixed broadband services to customers in a designated geographical boundary.

Key Accountabilities:     

•   To provide technical coaching and support on the field in order to improve the quality of work, improve customer satisfaction & drive revenue
•   To effectively liaise with peers in centralized Field Force Automation FFA in all cases of management of Customer complaints on service interference or on new request for Fixed Voice /or Fixed Broadband
•   To identify and eliminate all forms of waste activities, by removing barriers and reducing Vodafone costs of operations.
•   To lead by example and create an environment based on trust: an open & honest approach, delivering promises, following through actions, enthusiasm and commitment to achieving success through persuasive communications and the liberation of people’s potential
•   To effectively lead, motivate and manage the performance of a team of Customer Service Engineers (CSEs) and Senior Customer Service Engineer (SCSEs) who are engaged in Fixed Access Telephony Service Provision and Maintenance via Copper, Radio & Fibre in a designated geographical boundary within the country.

Qualification Required & Experience

Person Specification:     

•   Minimum of 8 years work experience, 3 of which must involve managing teams.
•   An HND Electrical or a Bachelor Degree in Telecommunications Engineering or equivalent is required for this position.
•   A solid understanding of the Fixed Access Network infrastructure, last mile connectivity, materials, and Telecom operations.
•   Ability to provide leadership, achieve results and drive change as required.
•   Strong promoter of work place Health, Safety and wellbeing.

Location: Central Region

How To Apply For The Job

Click on the link below to apply.

http://careers.vodafone.com.gh/Careers/List/Regional-Team-Manager.aspx

Closing Date: 18 June, 2013