Division: Enterprise Business
Department: Technology Enablement
Location: Accra
Position: Supervisory Contractor: Enterprise Business New Technologies
Level: Direct Contract
Reports to: Manager, EB New Technologies

Job Summary:

Provide engineering support on all presales activities through collaboration with Network Group, Capital Projects, Sales and Marketing teams, external Vendors, Customers and other Departments.

Job Role

• Support in designing a cost effective telecommunication solutions for enterprise customers, wholesale Providers, Internet Service providers (ISPs), Other Network Operators, Mobile Virtual Network Operators (MVNOs), Educational institutions campuses, residential and business areas on request.
• Provide support in the development of technical documentation and high-level designs of customer as well as Bill of Materials (BOM) & Bill of Quantities (BOQ).
• Collaborating with other stakeholders such as Networks Group, Capital Projects and Managed service operators to verify the availability, suitability and allocation of network resources for customer service designs and provisioning.
• Liaise with Service Delivery team for successful implementation of new products and projects according to agreed designs.
• Collaborate with Products and Partnerships teams in performing evaluations, testing and validations for new products and solution according to submitted customer technical documentation, whilst ensuring internal processes and policies are complied with.
• Conduct on-site inspections/investigations, including Wireless RF Surveys, in-depth walkthroughs and documentation of existing conditions.
• Development of presentation material and reports.
• Effectively communicate with potential clients to assess and make solution recommendations.
• Provide relevant support to the Manager, New Technologies.

Qualification Required & Experience

Education

• Minimum of BSc Electrical/Electronic or Telecom or Computer Engineering or Computer science

Experience

• 2 years’ experience within Telecom/ICT industry

Competencies

Training

• CCDA/CCNA certification or knowledge.
• Project Management (PMI, PRINCE2) Certification.

Knowledge

• Strong knowledge in Management of Customer Support Functions
• Strong knowledge of Telecom /ICT trends
• Project Management
• Telephony solutions & services (Hosted PBX-SIP/VOIP,IVR,ISDN,CUGs)
• Data connectivity products (VPN,WAN ,Leased Lines)
• Corporate, Campus and Commercial Wi-Fi Solutions
• Corporate, Campus and Commercial FTTx Solutions
• Internet solutions,
• IOT and APN solutions
• Global Network Connectivity (MPLS ,IPLC)

Colocation (Datacenter)

Skills / physical competencies:

• Relationship Building Skills
• Team Work
• Writing Skills
• Client Focus
• Creativity and Innovation
• Negotiation Skills
• Microsoft Office
• Global thinker, Analytical thinking
• Problem solving abilities.

Location: Accra

How To Apply For the Job

Interested and qualified applicants should send their Curriculum Vitae to:

MTNGhanaRecruitment@mtn.com

Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

Closing Date: 13 May, 2019