Division: Mobile Financial Services
Department: MFS Operations - Mobile Financial Services (MFS)
Location: Accra
Level: Direct Contract
Position: Supervisory Contractor - MFS Operations Support
Reports to: Manager, MFS Operations

Job Summary:

• Provide third level support on MoMo related customer issues. The role is also responsible for coordinating tests on new products and services as well as supporting activities to ensure the smooth running of MFS Operations.

Job Role

• Respond to escalated queries from internal stakeholders, ie. MoMo Outbound team, Call Centre Support team and other Third-party vendors
• Perform daily system checks and operational tests on all MoMo services
• Setup back end and front end user accounts on MoMo platform
• Provide support to MoMo implementation team on related products and services
• Communicate with MoMo stakeholders i.e. BNS, IT, Banks, Merchants, QA on system malfunctions and downtimes
• Follow up with IT to resolve system challenges
• Perform User Acceptance Testing for new products on the MoMo platform

Qualification Required & Experience

Education

• A Degree in Business Administration or its equivalent in other related area of studies.

Experience

• A minimum of 2 years relevant experience

Competencies

• Microsoft Word and Excel
• Other relevant systems applications

Location: Accra

How to Apply For the Job

Interested and qualified applicants should send their Curriculum Vitae by December 14, 2018 to:

MTNGhanaRecruitment@mtn.com

Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

Closing Date: 14 December, 2018