Position Title:     System Analyst-CRM
Job Type:    Technology & IP /IT
Official Job Title:     System Analyst-CRM

Purpose Of Role:   

The Systems Analyst will work with a team to implement Oracle Siebel CRM system and integration points. After implementation, the candidate will be responsible for documenting user requirements, defining scope and objectives, conducting technical feasibility assessment and provide support for business stakeholders including identifying   system and process improvements, and introducing new functionalities as appropriate.

Key Accountabilities:  

•   Engage business units to define detailed requirements and reviewing and validating these requirements with relevant IT Units and other Technology stakeholders
•   Handle service requests related to the Oracle Siebel CRM system from the Business and other Technology functional units
•   Work with business stakeholders to understand detailed Oracle Siebel CRM requirements which support business processes.
•   Work closely with other IT teams to ensure Oracle Siebel CRM needs of the business are aligned with the overall solution strategy
•   Convert requirements and process designs into designs/configurations.
•   Lead Functional   Analysis and documentation of CRM enhancements including Functional Design Documentation, Gap Analysis, and Use Cases.

Qualification Required & Experience

Person Specification:   

•   Strong technological background, with qualification in Computer Science, Telecommunications or equivalent
•   Very strong analytical and problem solving skills with the ability to grasp concepts quickly and reduce them to practice with minimal supervision in a fast-paced environment
•   Well versed with business processes around Oracle Siebel CRM applications
•   Prior experience with customer systems, databases or enterprise applications.
•   Experience in project planning, timeline management, issue tracking, and implementation execution
•   Must have an understanding of business processes and technology to be able to develop solutions that meet business needs.

Location: Greater Accra

How To Apply For The Job

Click on the link below to apply.

http://careers.vodafone.com.gh/Careers/List/System-Analyst-CRM.aspx

Closing Date: 18 June, 2013