Twitter is seeking a Vendor Manager who will support the end-to-end vendor relationship for suppliers. You will utilize systems knowledge, analytical capabilities to ensure that vendor support performance obligations are being met across multiple programs. Through effective administration, you will help define and maximize value out of existing supplier engagements. This is an individual contributor (IC) role.

What You’ll Do:

• Work with internal/external stakeholders and vendor partners, which will include executing operational strategies for Twitter’s global outsourcing model, through proactive communication and facilitation of cross-functional projects.
• Collaborate with vendor counterparts in regards to onboarding and offboarding of agents, process excellence and improvements, infrastructure support.
• Process and utilize metrics and analytics to make recommendations and identify continuous improvement and cost effective solutions.
• Continuously strive towards improving efficiency, reducing waste and adding value to existing processes and workflows.
• Facilitate innovative initiatives by developing a deep understanding of business requirements and maximizing value from vendor partners.

Qualification Required & Experience

Minimum Qualifications

• BA/BS degree or local equivalent
• 3-4 years of working experience in project management
• Have prior vendor support, relationship management, and/or engagement experience (2+ years)
• Experience working with content management systems
• Comfortable with analytics
• Experience working with West African and African markets

Preferred Qualifications

• Degree in Business, Statistics, or Data Analytics
• Experience working in hi-tech, online or telecommunications industries
• Languages strongly preferred: English, French, and Pidgin
• Experience with Business Process Outsourcing, Lean Six Sigma, Kaizen or PMP
• Domain and Industry Experience: Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background
• Experience working in hi-tech, online or telecommunications, COMO industries
• Languages strongly preferred: English, French, and Pidgin
• Active, passionate Twitter user with strong interest in social media

Location: Ghana

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 12 May, 2021