A leading IT solutions and assurances services provider seeks to recruit individuals with the requisite professional competencies and experience to fill the following roles: General Manager, Operations

Role purpose

Responsible for the development, implementation and monitoring of service delivery of client accounts to promote continuous improvement of productivity, service quality and customer satisfaction at all operational levels to meet the required business outcomes of the company. Scope of work including providing high level client services as well as maintaining and enhancing customer relationships to ensure profitability

Key Responsibilities

•   Provide technical expertise in the development and implementation of strategy/business plan for the Operations Department as input into the overall corporate strategy of the company.
•   Provide technical expertise in the sourcing, sub-letting and execution of services/projects (both domestic and international) in line with the company's overall business goals and objectives
•   Responsible for the development of a comprehensive service schedule, scope and budget and direct appropriate teams in fulfilling the specifications to meet client and company objectives
•   Liaise with the Business Development & Marketing Department to stimulate and define requirements for new service in line with the company's product & service line stratgy and monitor to ensure that services are professionally introduced, accepted and delivered
•   Responsible for the design / development of effective and efficient service delivery systems, processes and methodologies to ensure proper monitoring, control, adherence and support of service delivery operations of the company
•   Lead / direct and provide technical expertise in the investigation and resolution of challenges / high profile customer issues
•   Manage to ensure effective monitoring and evaluation of projects/services delivered in line with approved standards and regulatory requirements
•   Report on status of all service deliveries and projects (both local & international) to Management, Board and all stakeholders and initiate action to resolve major challenges and issues relating to modifications, cost, etc.

Qualification Required & Experience

•   Master's Degree or its equivalent professional qualification in Business Administration, Computer science, information technology or related field
•   Must be a member of a recognised professional body
•   Ten (10) years working experience with at least 5 years in management position

Required Competencies

•   Excellent knowledge and understanding of operations management.
•   Demonstrated knowledge and experience in designing and implementing significant productivity services as well as customer satisfaction improvements
•   Excellent experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
•   Strong commercial and financial awareness, monitoring, co-ordiation and budget ownership
•   Thorough understanding of customer's business and market sector and ability to use that knowledge to anticipate how future services officer need to evolve to meet customer requirements.

Location: Accra

How To Apply For The Job

Interested persons who meet the above listed criteria should please send an application letter and a detailed Cv by email to:-

careeronline04@gmail.com

Quoting only the Job Title as the subject.

Closing Date: 23 September, 2014