Post Title: ICT Associate
Level:   GS7-ICS7
Type of contract: Fixed Term Appointment -1 Year (renewable)
Duty Station:  Accra, Ghana
Organizational Unit: UNFPA Country Office

Organisation Context:

Under the supervision of the International Operations Manager, the ICT Associate is responsible for overseeing: implementation of ICT policies and standards established by the HQ; provision of ICT and administrative support services to UNFPA Ghana; and provision of daily technical support to users of information management tools and technology infrastructure.

Main Task Responsibilities:  

Oversees  implementation  of ICT  management  systems  and  strategies, focusing on achievement of the following results:

•   Compliance with corporate information management and technology standards, guidelines and procedures for the CCO technology environment;
•   Provide support to the use of Atlas (UNFPA's implementation of Enterprise Resource Planning) functionality for improved business results and improved client services;
•   Advise on the CO administrative business processes mapping and implementation of the internal standard operating procedures;
•   Preparation of a results-oriented work plan.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

•   Oversees performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
•   Manages installation of commercial and in-house developed software and related upgrades;
•   Ensures the upgrading of patch and anti-virus programmes on a timely basis;
•   Ensures monitoring of file server traffic, usage and performance on a frequent and regular basis;
•   Supervises provision of support to users in backing up and restoring their files, as well as in virus detection, removal and prevention;
•   Manages outsourcing, undertakes preliminary negotiations on IT-related contracts, monitors vendor performance, recommends necessary action to management on satisfactory completion of work and deliverables.

Ensures ICT security in the office:

•   Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards;
•   Normal users do not have administrative rights to their PCs and portable computers;
•   Unauthorized software is not loaded onto computers.

Qualification Required & Experience

•   Advanced degree in In formation Technology, Computer Science or related field.
•   3 to 5 years of progressively responsible professional experience in ICT in public or private sector organization.
•   Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
•   Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
•   Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;

Functional Competencies:

•   Business acumen - Applies the results of analysis and sound business judgment to make timely decisions by analysing the environment, and identifying issues, opportunities, and risk, factors.
•   Job knowledge/Technical expertise - Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.
•   Client orientation - Ensures positive outcomes for the client, anticipating and addressing his/her needs and concerns. Demonstrates flexibility in meeting client needs and establishes feedback mechanisms on service provision. Creates an enabling environment for a smooth relationship between client and service provider.

Core Competencies: 

•   Values: Integrity/Commitment to mandate, knowledge sharing/continuous teaming, valuing diversity.
•   Managing Relationships: Working in teams, communicating information and ideas, conflict and self-management.
•   Working with People: Empowerment/Developing people/performance management.
•   Personal Leadership and Effectiveness:Strategic and analytical results orientation/commitment to excellence, appropriate and transparent decision making.

Languages:    

Fluency in oral and written English.

Computer skills:

•   Proficiency in current office software applications.
•   Proficiency in Atlas, People Soft, and other computerized applications used by the UN is an asset

Location: Accra

How To Apply For The Job

Applications must include a cover letter and a completed UN Personal History Form (P-11) available below.

Click Here To Download Personal History Form

Applications to be addressed to the Representative and sent through the following secure email address:

ghana.office@unfpa.org

Closing Date: 18 November, 2014

Should you require any further information, do write to:- morcher@unfpa.org

UNFPA is committed to gender equality in its mandate and its staff. Well qualified candidates, particularly women are strongly encouraged to apply. Successful candidate should be ready to assume duty at short notice.