Reporting Relationship:

The successful candidate shall report to the Information Technology Manager

Responsibilities
The successful candidate shall:

•   Install and configure computer hardware operating systems and applications.
•   Monitor and maintain computer systems and networks.
•   Assist staff either face to face or over the telephone to set up systems or resolve issues
•   Troubleshoot system and network problems and diagnose and solve hardware or software faults
•   Replace parts as required.
•   Provide support, including procedural documentation and relevant reports.
•   Follow diagrams and written instructions to repair a fault or set up a system
•   Support the roll-out of new applications.
•   Set up new users' accounts and profiles and deal with password issues.
•   Respond within agreed time limits to call-outs.
•   Work continuously on a task until completion (or referral to third parties, appropriate).
•   Prioritise and manage many cases at one time.
•   Rapidly establish a good working relationship with staff/clients
•   Test and evaluate new technology.
•   Conduct electrical safety checks on computer equipment.

Qualification Required & Experience

•   A minimum of BSc. in Information Technology, BICT, or related area.
Must have a minimum of three (3) years' relevant experience.

Competencies:

•   Must possess good communication and interpersonal skills
•   Must have the ability to prioritise tasks
•   Must be pro-active and result driven
•   Must be a team player

Location: Accra

How To Apply For The Job

Interested applicants may submit their application, including their most recent curriculum vitae to:

THE HUMAN RESOURCE MANAGER
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION (GIMPA)
P. O. BOX AH 50
ACHIMOTA, ACCRA

Email: hr@gimpa.edu.gh

Closing Date: 02 May, 2014