General Description

•   IT Support Specialist is responsible for oversight of IT needs for Africa Lead II, including system installations, maintenance, support and technical advice to client.
The IT Support Specialist is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary project solutions are efficient and cost effective.

Responsibilities also include the oversight of LANs (Local Area Networks) at the various project offices.

•   He/she will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and email.
•   The Office of Information and Management Technology (OIMT) will provide the IT Support Specialist with guidelines and support for System Administration at every level.
•   It is the responsibility of the Information Support Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by OIMT IT Operations team such as request templates, and DAI technical support email address.
•   OIMT will provide IT support specialist with guidelines and responsibilities, daily tasks and other necessary documentation and training.

Qualification Required & Experience

Technical knowledge requirements

•   PC and Server support experience;
•   Knowledge of Windows Server & Windows Client operating systems;
•   Knowledge of Windows network services: AD, DNS, DHCP, Print and file sharing;
•   Experience or basic knowledge of Lotus Notes Client Administration, and replication within a WAN;
•   Knowledge of backup and restore services;
•   Physical and logical LAN and WAN infrastructure principles;
•   Communication equipment and VPN services.

Other requirements

•   Good knowledge of English language (written and spoken);
•   Team player and good communication skills;
•   Proactive in solving issues.

Location: Accra

How To Apply For The Job

Please apply with a cover letter and detailed CV including three referees. Either email applications to:

work2savelives@gmail.com

or post to:

HR Department
PMB 18
Legon
Accra

Closing Date: 18 December, 2014