Role Purpose

You are responsible for monitoring and supporting the liquidity and distribution of cash and e-money to the Mobile Financial Services business, with a focus on ensuring constant availability of these at MFS Agents and Branches. The role reports to the MFS Liquidity Manager.

Key Responsibilities

CORE RESPONSIBILITIES

1. Operational Support for Retail Agents
1.1. Understands agent investment levels and adequacy (Monthly / Periodic)
1.2. Prepares a report of critical issues and escalates to AQMs and Super Agent Liquidity Officers (Daily)
1.3. Understands agent re-balancing needs across each Super Agent and location - urban, peri-urban and rural (Weekly)
1.4. Monitors and audits Agent liquidity and use of tools via field visits
1.5. Provides training to agents on tools they can use for rebalancing

2. Analytics

3.1. Records, reports and resolves issues or problems reported by MFS Channel AQM and AQO
3.2. Prepares liquidity analysis and reports on a daily, weekly, monthly, quarterly and annual basis for management

Qualification Required & Experience

•   University degree in statistics or related discipline
•   Proficiency with IT software such as Excel, Power Point, Word is essential
•   Ability to communicate clearly and concisely in verbal and written English essential
•   Entry level experience in operations or analytics beneficial

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

Project Management & Execution

•   Self-motivated and attentive to
detail
•   Good organizational and time management skills
•   Good execution skills
•   Interprets feedback from team members and converts this into an action plan
•   Creative problem-solver

Analytical Skills

•   Good analytical and critical thinking skills
•   Ability to collect and interpret data and perform basic analysis

Distribution Expertise

•   Strong understanding of local market
•   Experience in providing training beneficial
•   Experience working towards set targets
•   Experience in analytical role beneficial

Communication & Team Work

•   Proven ability to work in a team-oriented, collaborative environment
• Actively participates in (team) meetings
• Communicates with clarity, coherence, cordiality, openness and transparency
• Portrays MFS product well to external parties
• Works according to Tigo People policies and procedures

Personal Development

•   Is responsible for own development by 1) actively preparing and participating in his / her own appraisal meetings in the performance management cycle and 2) actively participating in training & development activities

Location: Bolgatanga

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 16 March, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You'll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.