Role Purpose

•   The role exists to ensure that our store network achieves set service quality, traffic and retail performance targets.
•   In this role the Manager is expected to guarantee optimal performance on key performance indicators, to provide effective guidance to store leadership and deliver processes and technology improvements on a continuous basis.

Key Responsibilities

•   Develop and implement store setup, remodelling and branding plans, as well as stocking and retail strategies for Tigo Stores and dealer located outlets.
•   Ensure that stores are presented and branded to a high standard at all times to maximize sales
•   Maintain a strong presence in all stores nationwide, leading by example to ensure that customers receive the highest standards of customer service and sales expertise at all times
•   Manage supplier and dealer relationships to ensure high service levels and optimum terms and conditions
•   Meet key performance indicators including customer effort score, net sales and traffic numbers
•   Meet annual sales and profit targets within agreed Budget levels
•   Create a strong customer service focus across the store team and ensuring that  customers are central to all activities and decisions
•   Ensure the Store Sales operation maximizes sales, has agreed products and promotion plans, optimum staff levels and that staff are properly trained
•   Coordinate sales and service operations with all other departments
•   Monitor, analyze sales and market trends specifically within the telecom industry
•   To perform other tasks within the Company which may be allocated from time to time and is commensurate with the position

Qualification Required & Experience

•   Bachelors Degree
•   Advanced degree/qualification in Business or Finance would be an advantage

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   3 to 4 years customer service experience.
•   Strong Customer orientation
•   High personal standard, confident, self motivated and results  driven
•   Exemplary leadership and people management skills
•   Strong analytical skills and problem solving skills
•   Excellent verbal and written communication skills and strong telephone manner in English and Twi
•   Friendly personality and team player
•   Attention to detail

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Or email us on:

tigo@tigo.com.gh

Closing Date: 26 June, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You'll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.