Lancaster University Ghana is looking for dynamic, hardworking individuals to fill the position of Recruitment and Admissions Officer.

Duties and Responsibilities

1) Marketing/Recruitment Events

• Undertake school visits,
• Organise Open Days and Recruitment Fairs,

2) Call Centre Management

• Act as the first port-of-call (answering initial enquires) to admissions process,
• Call and follow up on all leads,
• Assign all leads,
• Vet and review responses to admissions enquiries,
• Assist with advising applicants on programme choices and other aspects of the admissions process,
• Maintain and manage information on all enquiries using the Customer Relations Management (CRM) system,
• Articulate and support the customer value proposition to ensure differentiation from competitive offerings,
• Record all contacts, meetings, communications and presentations with clients in the CRM system,

3) Applications Management

• Process applications,
• Provide advice and support to applicants throughout the admissions process,
• Respond to standard admissions mails,
• Provide advice and information to departmental staff on overseas institutions and qualifications, non-standard applications and English language scores, as appropriate,
• Make recommendations in line with ‘entry criteria’,
• Communicate admission decisions to applicants,
• Oversee the maintenance of records on the database of applications received, offers made and intake,
• Send out correspondence to applicants regarding scholarships,
• Ensure that prospective students receive appropriate pre-arrival information,

4) Conversion

• Oversee the conversion of activity from enquiry to application; application to offer; offer to acceptance; and acceptance to registration in conjunction with programme teams,

5) Provision of Management Information

• Oversee the maintenance of relevant databases for prospective students including personal details and admissions status and decisions,
• Use the relevant databases in order to produce detailed monthly admissions reports for use by the programmes,

Qualification Required & Experience

• A good first degree in Sales and/or Marketing
• Professional Certification in Sales and/or Marketing,
• Significant knowledge and working experience in sales and marketing,
• Good report writing, presentation and organization skills,
• Good oral and written communication skills
• Good IT skills,
• Excellent customer service skills,

Location: Accra

How To Apply For The Job

Qualified persons should please send their Curriculum Vitae (CV) and cover letter to:

HR@lancaster.edu.gh

Closing Date: 21 August, 2017

Only shortlisted applicants will be contacted.