Objectives

The principal activities of the Client Services Division are to provide quality IT services to Bank staff through the Client Service Desk and Client Technologies Team. Acts as a “Single Point of Contact” for all IT services provided by the IT Department, educates, empowers and responds to clients to ensure optimal usage of IT services to increase productivity of business operations. The Division is also responsible for management of IT Assets.

Duties and responsibilities

Under the general supervision of the Division Manager, Client Services and the Chief, Client Technologies the incumbent will ensure proper implementation of IT Assets Management (ITAM) which includes the integrated management processes, strategies and technologies to enable the Department to control IT assets throughout their life cycles and optimize the total cost of ownership (TCO). The incumbent will maintain proper IT Assets Tracking and Inventory Management by discovering, recording and maintaining information on IT Assets including details associated with acquisitions, vendors, configurations, repair history, assignment or ownership, warranties, licensing, disposal, and other data to identify an asset’s status as well as its relationship to other assets or events in the asset’s life cycle.

The incumbent will carry the following duties:

•   Oversee the daily and long term strategic management of IT Assets of the Bank located in various offices (HQ, TRA, FOs and RRCs) and warehouses.
•   Ensure that the business technology asset management repository has current and projected asset information to make informed financial procurement decisions
•   Plans, monitors and records software and hardware licenses to ensure compliance with vendor contracts
•   Develops and implements procedures and processes for tracking IT assets and to oversee quality control throughout their life cycles.
•   Develop and maintain a robust Service Assets and Configuration Management Database (SACM) as per ITSM
•   Manage the Client Device Management Team and coordinate with Infrastructure Teams responsible for distribution of devices and integrated changes (for example, installs, moves, adds and changes) ensuring that the “what”, “where” and “who” questions about IT Assets can be answered.
•   Build relationships between procurement, finance and IT Assets Management (ITAM) to optimize investments in IT resources to meet business requirements
•   Work with procurement, logistics, finance and legal departments (CGSP, COBS and GECL) in analyzing budgets, proposals, and vendor contracts for acquisition, monitoring and compliance of IT Assets.
•   Establish procedures for determining the needs and specifications (software/hardware requirements) and ensure that the right qualities are defined including consideration of upgrade paths.
•   Work with procurement, logistics and suppliers to ensure deliveries are coordinated at the right time and right place with right configurations.
•   In collaboration with CGSP and GECL, establish framework contracts for acquisition, leasing, and outsourcing of IT Assets including other services such as SaaS, BYOD, etc.
•   Ensure accurate forecast requirements for new and replacement of IT Assets as well as ensure that the IT Assets are suitable for the purpose and deliver value for money.
•   Ensure the appropriate support and maintenance agreements are in place for IT Assets.
•   Ensure all IT Assets have appropriate warranties and insurances.
•   Ensure proper Vendor management to drive greater business value and outcomes including pricing and performance metrics.
•   Develop and maintain a reliable asset-tracking and inventory management procedures, processes and systems to support life cycle management
•   Use ITAM’s oversight to predict and to plan unforeseen costs and where possible, to prevent them. Leverage economies of scale and model potential savings.
•   For every acquisition ensure that the evaluation incorporates an assessment of the Total Cost of Ownership (TCO) during the life of the asset.
•   Ensure proper IT Assets retirement and disposal that considers technical, financial, and asset obsolescence, along with the tangential consideration of depreciation.
•   Contribute, develop and maintain a configuration management system and standards.
•   Research and recommend innovative, and where possible automated approaches for ITAM. Identify approaches that leverage our resources and provide economies of scale.
•   Understand and adhere to Bank’s standard operating procedures.

Qualification Required & Experience

Including desirable skills, knowledge and experience

•   At least a Master Degree in Engineering, Computer Science, Information Systems, or related fields.
•   Minimum of 5 years of relevant professional experience in ICT gained with similar multinational organization of major private or public institutions.
•   Extensive knowledge and experience in IT Contracts Administration, IT Assets Management and Vendor Management
•   General Knowledge of procurement, materials management, finance, accounting and logistics.
•   ITIL Foundation Certificate or PRINCE2 or PMP certification is desirable.
•   Knowledge and experience of large Service Assets and Configuration Management Database
•   Proficiency in Assets Management Software/Inventory Tracking Systems.
•   Strong analytical skills associated to capacity to solve problems.
•   Excellent interpersonal skills, as well as ability to work under pressure, meeting competing deadlines
•   Strong interpersonal skills; and strong analytical ability and supervisory skills.
•   Strong teamwork skills.
•   Ability to communicate in English and/or French or good working knowledge for other language.

Location: Ghana

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 27 November, 2013

Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply