The Role

•   The successful candidate will ensure that all IT services are measured and managed to achieve agreed targets.
•   The candidate will provide leadership to the service desk and change teams.

Key Responsibilities

•   Ensure adherence to defined IT policies
•   Conduct and coordinate yearly reviews of Business to IT Service Level Agreements
•   Develop and manage an efficient problem management process
•   Develop adequate MIS reporting from service desk database
•   Ensure that all the Bank's IT services are available at least 99.6% of the time
•   Ensure strict compliance to IT 's Incident. Problem and Change management
•   Conduct a quarterly customer service feedback survey
•   Provide timely reports and feedback to management to make informed decisions
•   Drive the automation of IT service monitoring and reporting

Remuneration: Negotiable according to experience, knowledge and skills.

Qualification Required & Experience

•   First degree in Engineering, Computer Sciences, Mathematics or Statistics. Professional qualification in IT
•   will be an added advantage
•   5 years post qualification experience in a similar role
•   Proficient in the use of data and voice related equipment and software
•   Customer focus and service oriented
•   An ITIL certification will be an advantage

Location: Accra

How To Apply For The Job

Interested persons may e-mail their application letter with current Curriculum Vitae (CV) to:

recruitmentghana@stanbic.com.gh

Closing Date: 20 September, 2013