A reputable financial institution (non-bank) is seeking to recruit qualified individuals to fill the following position: Technical and User Support Staff

The Role:

• Responsible for the technical and administrative control of lan,ensuring that transmission links are functioning correctly
• Initiate changes to improve efficiency in network resource sharing
• Lan setup, configuration and cable management of LAN
• Monitor WAN traffic between branch offices and critical sites and report any upsurge in traffic or downtime to WAN service provider for redress
• System administration to maintain systems software, including operating systems - especially windows platform
• Manage active directory and DNS Servers
• Troubleshoot, identify and resolve hardware and network related issues encountered by end-users on the LAN
• Perform procedures to detect and prevent the spread of viruses
• Carry out preventive maintenance on computers, printers and other IT equipment
• Daily maintenance, routine hardware configuration and application of operating system patches and other software upgrade
• Implement and fine-tune profiles of remote users on application servers
• Respond to and resolve help desk requests
• Provide technical support to application users and ensure optimal level of user satisfaction
• Perform backup of corporate data

Qualification Required & Experience

• Degree in computer science or related field in IT with at least 3 years working experience
• A minimum of 5 years WASSCE/SSCE/GCE "O" level credits, including English and Mathematics
• Professional certification in Microsoft systems platform and solutions will be an added advantage
• Experience in managing multiple systems and IT disciplines - i.e software systems, technical support, network cabling, hardware repairs, etc
• Current experience in providing desktop and network support in a multi-platform environment
• Should have a working experience in Active Directory / DNS and Microsoft Exchange Server Administration as well as Microsoft Office Suite
• Broad understanding of system flow of web based applications
• Good communication skills are essential in order to explain system concepts to non-technical staff

Location: Accra

How To Apply For The Job

Interested applicants should forward their applications together with their detailed curriculum vitae, copies of their certificates and other supporting documents to:

The Head of Human Resource
P.O.Box CT 4672
Cantonments - Accra

Closing Date: 18 October, 2017