{Teledata ICT Ltd,Accra,Full-Time, GH,N/A, N/A,31 Jan-2014};

We are one of the major players and a leader in the Internet Service Providing (ISP) industry in Ghana. Our main office is based in Accra. Our services range from Broadband Internet Access, IP VPN, Wide Area Network connectivity, and VOIP Solution.

As a result of growth, expansion of our business operations, we are looking for experienced sales professionals for the Corporate Accounts Manager position (non-managerial).

Corporate Accounts Managers will sell the company’s products and services to corporate entities.

Qualification required and experience

•   Qualified candidates for this position will possess a minimum of first degree with three-to-five years hands-on experience in the ISP or Telecommunication industry.
•   The Corporate Accounts Manager is expected to demonstrate drive for result and attitude of accountability and strong technical knowledge of products and services

Location: Accra

How To Apply For The Job

In return for your contribution, we offer a competitive remuneration. If you meet the qualifications and our opportunity is attracted to you, please forward your curriculum vitae to the email address to:-

resume@teledataict.com

Closing Date: 24 January, 2014

{Teledata ICT Ltd,Accra,Full-Time, GH,N/A, N/A,31 Jan-2014};

Primary Purpose of the Position
The successful candidates will be responsible for managing key accounts, maintaining a long term relationship with accounts so as to retain them and maximizing sales opportunities within them via cross selling and up selling. The successful candidates will develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value and high customer retention rates.

Customer Relationship Manager functions including:

•   Act as the key interface between the customer and all relevant divisions.
•   Act as an interface between the customer service and the sales team.
•   Maintain a high customer retention rate by developing and fostering long lasting client relationships.
•   Maintain high customer satisfaction ratings that meet company standards.
•   Provide  high quality and efficient customer service experience by managing service requests seamlessly through the appropriate internal channels to resolution.
•   Ensure resolution of key accounts problems within SLA set.
•   Establish productive and professional relationships with key personnel in assigned customer accounts.
•   Enlist the support of sales specialists, technical specialists, service resources, and other management resources as and when needed to ensure maximum customer satisfaction.
•   Survey and monitor customer experience feedback and recommend action for improvement.
•   Plan and execute campaigns intended to manage a diverse range of customer retention campaigns and initiatives.
•   Meet with customers to better understand service expectations.
•   Treat customers as partners and challenge them to grow their business with the company’s brand.
•   Manage portfolios to ensure maximum brand exposure.
•   Client relationship management with the objective of retaining and deepening
•   relationships with existing clients and developing relationships with new clients

Qualification Required & Experience

•   Bachelor’s degree from a recognized institution. Post Graduate Degree is an added advantage but not a must.
•   Customer service management is essential, as well as excellent organizational, time management and advanced conflict resolution skills. Other Customer Service related courses is an added advantage.
•   This position requires extensive travel.
•   3 to 5 years experience in client relations/customer service.bility to sell the company’s brand.
•   Ability to work as a team and build strong working relationships, rapport, mutual trust and respect.
•   Must be a highly self-motivated individual yet a team player.
•   Well organized and capable of drawing relevant insights to meet the client’s expectations.
•   Excellent customer service skills
•   Strong analytical skills and fair understanding of the ISP industry.
•   Excellent communication skills both written and verbal from initial contact through problem resolution.
•   Excellent problem solving skills, resourcefulness, and demonstrated perseverance to resolve complicated issues
•   Ability to juggle multiple priorities simultaneously, in a fast-paced environment
•   Readiness to work flexible hours may be required, based on business needs.

Location: Accra

How To Apply For The Job

All resumes should be forwarded to:

clientservice@teledataict.com

Closing Date: 24 January, 2014

{Tigo,Accra,Full-Time, GH,N/A, N/A,31 Dec-2013};

Role Purpose

To plan, dimension and procure transmission network expansions. To maintain updated network details to facilitate planning, expansion and optimization of the network.

Key Responsibilities

CORE RESPONSIBILITIES

Transmission database and change management process implementation

•   To maintain a centralized database will all transmission equipment, network configuration etc…
•   To monitor transmission capacity utilization.
•   To ensure that any change in the transmission network is reflected in the database.

Transmission plan (including synchronization)

•   To produce, maintain and implement a 3 years transmission expansion plan (incl. network design, CAPEX forecast, procurement timeline) supporting radio and core expansion plans.
•   The plan shall be aligned with performance and redundancy requirements.
•   To perform all transmission planning activities for radio access and core transmission.

CAPEX planning, implementation and tracking

•   To ensure procurement activities deadlines are met and to support procurement activities for transmission equipment.
•   To advise on vendor strategy for transmission equipment.
•   To support Capital Acquisition Request preparation for all transmission related matters.

Leased line procedure and cost monitoring

•   To implement MIC standard operating process for leased line commitments.
•   To optimize transmission plans according to OPEX and CAPEX implications.

Technology watch

•   To look into technical alternatives (new technology, other best practices from MIC operations) to achieve transmission requirements in a more efficient way.

Position Requirements

Qualification Required & Experience

•   Engineering in Telecommunication/Electronics preferably Master in Business Administration.
•   Transmission network planning and implementation, GSM, cellular technologies, project management, preferably good financial management understanding.

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   5 years of Planning, development and implementation of transmission networks preferably of cellular networks
•   GENERIC: Communication / leadership / project management
•   OB SPECIFIC: Transmission network planning and design experience
•   OTHER REQUIREMENTS: 4 “E’s” individual – Energetic, Energizing others, Edge to make decisions, Execute decisions

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 14 December, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Teledata ICT Ltd,Accra,Full-Time, GH,N/A, N/A,31 Dec-2013};

Teledata ICT Ltd requires a Training & Quality Assurance Specialist for immediate employment.

Job Summary

•   Position Title: Customer Service (Training & Quality Assurance Specialist)
•   Department: Customer Service
•   Location: Kokomlemle
•   Position Report To:  Customer Service Manager

Primary Purpose of the Position
To ensure Customer Service Staff supporting Teledata ICT Customers have the right knowledge and skills to provide world class service as well as monitor/evaluate quality of service delivered across all contact channels.

Essential Functions /Duties of the Position
Training and Quality Assurance functions including:

•   Induction of  new recruits on products and service, customer service procedures and processes
•   Developing training modules and deploy for customer service and other staff
•   Coordinates quarterly internal/external training for Customer Service Staff
•   Facilitate training on all systems and applications
•   Conducts and analyze surveys on quality of service from time to time
•   Monitor service quality and ensure compliance to laid done procedures and policies
•   Identify knowledge gaps, train and/or coach to bridge gap
•   Identify service delivery gaps and initiate leveraging of staff
•   Coach and mentor customer service staff excellent customer service delivery

Qualification Required & Experience

•   Requires minimum of 3 to 5 years experience in similar role
•   First Degree in Humanities
•   Post Graduate Degree is an added advantage
•   Other Customer Service related courses is an added advantage
•   Practical Experience in Training and Quality Assurance within Telecommunications industry preferred
•   Ability to coordinate, schedule, and evaluate training events
•   Ability to plan and conduct multiple training programs to meet organizational training needs
•   Ability to promote and coordinate a variety of training courses and programs in specific Ability to lead, supervise and coordinate others
•   Communicates information to individuals or groups in a clear and concise manner
•   Develop training instruction to address a specific training needs
•   Ability to evaluate training feedback to monitor training effectiveness and make appropriate corrections
•   Should be able to interpret, apply and communicate a variety of policies, procedures, and regulations related to staff development.
•   Good understanding of quality assurance and monitoring
•   Ability to remain neutral while ensuring quality standards are met
•   Disciplined and ability to work under stressful conditions  Good knowledge of MS tools
•   Excellent orator in English
•   Excellent interpersonal skills, analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues
•   Implement and utilize quality assurance processes that ensure continual
•   improvement in service delivery

Location: Kokomlemle, Accra

How To Apply For The Job

All resumes should be forwarded to:

clientservice@teledataict.com

Closing Date: 25 December, 2013

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

JOB PURPOSE: Responsible for Field Maintenance in your area of operation.

THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency. You lead by example and promote the “bottom-up” approach to work that has made Tigo a leader in every market in which we operate.

Key Responsibilities

CORE RESPONSIBILITIES

You will drive and be the key owner to the following responsibilities:

•   Perform both scheduled and unscheduled maintenance on network equipment (BTS and Microwave).
•   Should respond to emergencies as quickly as possible
•   Implement cell site expansions as and when it is necessary.
•   Responsible for the completeness and accuracy of cell site log each time a site visit is made.
•   Assist with the design and implementation of BTS to switch, and switch to other operator interconnect facilities.
•   Assist with the identification and requisitioning of a minimum level of test equipment to support BTS, microwave and satellite networks.
•   Help in the expiation or upgrade of BTSs
•   Daily monitoring of transmission network
•   Serve as alternate back up for Radio Access Supervisor
•   Perform any other duties assigned from time to time
•   Ensure that all faulty equipments under your care are returned to the appropriate place and where necessary sent for repairs.
•   Have to be proactive in other to prevent outages of any kind
•   Sites under your care must be visited twice a week and must be kept clean at all times.
•   Receive daily reports on problematic links under your care and act accordingly to prevent any outage.
•   Monitor and report fuel shortage, faulty genset and faulty Air conditioners to the power section.
•   Ensure that all external alarm are configured and are functioning at all time in your area of operation.

Qualification Required & Experience

•   1 -2 years work experience in Telecommunication
•   Knowledge of the following:

1. Radio Access Network
2. RBS 2000 and 6000 series
3. Ericsson Transmission nodes
4. Sagem ADRs
5. Node Bs
6. Site Commissioning and maintenance
7. AC and DC Power system

CORE COMPETENCIES

•   Good Team Player
•   Proactive
•   Independent and Fast Learner.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 27 November, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Mtech Ghana Limited,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

Mtech is a leading Indigenous African value added company providing world class solutions and service to its customers across Africa and Europe.Mtech also has branches in Nigeria, Kenya, Senegal, Rwanda and Cote D’ivoire

Job Summary
Temporary (5 Months)

We are looking for a young dynamic and a talented person to join our dynamic team for a Short Term.

•   Manage and monitor projects on network operators
•   Deploy new services on all network operators
•   Relate with the content and media department towards developing new products and services
•   Monitoring content and other services on the media partner
•   Escalation of issues with services to the technical officer and concerned parties, e.g. content or media

Qualification Required & Experience

•   Qualified candidates for this position will possess a University Degree with
•   A minimum of two years experience in Telecommunication and Project Management.
•   Strong customer service orientation and ability to develop and maintain relationship.
•   Strong time management skill, including ability to handle multi-task, take initiative and follow thorough.
•   Minimum Age of a Candidates must be 22 years and above.

Location: Accra

How To Apply For The Job

Qualified candidates should send their resumes to:

mkowewedjong@mtechcomm.com

Closing Date: 22 November, 2013

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Nov-2013};

JOB PURPOSE

To plan, dimension and procure transmission network expansions. To maintain updated network details to facilitate planning, expansion and optimization of the network.

THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

CORE RESPONSIBILITIES

•   Transmission database and change management process implementation
o   To maintain a centralized database will all transmission equipment, network configuration etc…
o   To ensure that any change in the transmission network is reflected in the database.

•   Transmission planning (including synchronization)
o   To produce, maintain and implement a 3 years transmission expansion plan (incl. network design, CAPEX forecast, procurement timeline) supporting radio and transmission expansion plans.
o   The plan shall be aligned with performance and redundancy requirements.
o   To perform all transmission planning activities for access and core transmission networks including optimizing the transmission network in line with transmission KPIs
o   To monitor transmission network capacity utilization and make recommendations for expansions

•   CAPEX planning, implementation and tracking
o   To ensure procurement activities deadlines are met and to support procurement activities for transmission
equipment.
o   To advise on vendor strategy for transmission equipment.
o   To support Capital Acquisition Request preparation for all transmission related matters.

•   Leased line procedure and cost monitoring
o   To implement MIC standard operating process for leased line commitments.
o   To optimize transmission plans according to OPEX and CAPEX implications.

Position Requirements

Qualification Required & Experience

•   Engineering in Telecommunication/Electronics preferably first degree
•   Transmission network planning and implementation, GSM, cellular technologies, project management, preferably good financial management understanding.

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   3 years of Planning, development and implementation of transmission networks preferably of cellular networks
•   GENERIC: Communication / leadership / project management
•   JOB SPECIFIC: Transmission network planning and design experience
•   OTHER REQUIREMENTS: 4 “E’s” individual – Energetic, Energizing others, Edge to make decisions, Execute decisions

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 08 November, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.