Posts Tagged ‘Telecommunications Jobs in Ghana’

Job Vacancy For Demand Planning and Resource Coordinator At Vodafone Ghana

Posted on: June 4th, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,28 Jun-2013};

Position Title: Demand Planning and Resource Coordinator
Job Type: Technology & IP /IT
Official Job Title: Demand Planning and Resource Coordinator

Purpose Of Role:     

•   To ensure that contract work is prioritized, tracked, checked, and invoiced, in line with business need.
•   To proactively ensure that Fixed Services staff and external contractors who undertake Vodafone delivery do so in atimely, professional and effective manner, compliant with all relevant legislative requirements and consistent with the aspirations of Vodafone customer service targets.
•   Maintaining awareness of the contractual conditions currently in place
•   Understanding the implications of health and safety regulations
•   To forecast and ensure resource availability in Fixed Services to meet business demands.

Key Accountabilities:     

•   Preparing work orders for contractor works
•   Coordinating contractor performance on the F.S. civil works contract
•   Undertaking costs analysis for repair and maintenance project work
•   Allocating work to subcontractors in conjunction with SCM;
•   Analyse, undertake root cause analysis and evaluate data, including benchmark data etc from Management Information Systems. E.g. invoicing, quality audit results, quality team feedback, supply chain feedback.
•   Ensuring that invoices are checked for integrity & accuracy and arranging authorisation and processing through to supply chain
•   Interface between new FS allocation control and contractors to ensure contract work is effectively prioritised in line with customer commitment.
•   Sampling and distributing the contractor jobs that need auditing to the contract performance supervisors.  Ensuring completion of audits and prepare output for commercial operations manager to socialise with contractor

Qualification Required & Experience

Person Specification:     

•   Knowledge of the Access network.
•   Previous experience of managing/coordinating operational type contracts.
•   Excellent Communication Skills with customers, suppliers and colleagues, at all levels including director level internally and externally in large companies.
•   Ability to challenge current practices and processes and drive through business performance improvements.
•   Experience in the use of Microsoft suite
•   Experience in a commercial environment with knowledge of product development, process management, business improvement, or safety and quality management.
•   Experience in budget and long term forecast
•   Knowledge in civil works contracts

Location: Greater Accra

How To Apply For The Job

Click on the link below to apply.

http://careers.vodafone.com.gh/Careers/List/Demand-Planning-and-Resource-Coordinator.aspx

Closing Date: 18 June, 2013

Job Vacancy For System Analyst-CRM At Vodafone Ghana

Posted on: June 4th, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,28 Jun-2013};

Position Title:     System Analyst-CRM
Job Type:    Technology & IP /IT
Official Job Title:     System Analyst-CRM

Purpose Of Role:   

The Systems Analyst will work with a team to implement Oracle Siebel CRM system and integration points. After implementation, the candidate will be responsible for documenting user requirements, defining scope and objectives, conducting technical feasibility assessment and provide support for business stakeholders including identifying   system and process improvements, and introducing new functionalities as appropriate.

Key Accountabilities:  

•   Engage business units to define detailed requirements and reviewing and validating these requirements with relevant IT Units and other Technology stakeholders
•   Handle service requests related to the Oracle Siebel CRM system from the Business and other Technology functional units
•   Work with business stakeholders to understand detailed Oracle Siebel CRM requirements which support business processes.
•   Work closely with other IT teams to ensure Oracle Siebel CRM needs of the business are aligned with the overall solution strategy
•   Convert requirements and process designs into designs/configurations.
•   Lead Functional   Analysis and documentation of CRM enhancements including Functional Design Documentation, Gap Analysis, and Use Cases.

Qualification Required & Experience

Person Specification:   

•   Strong technological background, with qualification in Computer Science, Telecommunications or equivalent
•   Very strong analytical and problem solving skills with the ability to grasp concepts quickly and reduce them to practice with minimal supervision in a fast-paced environment
•   Well versed with business processes around Oracle Siebel CRM applications
•   Prior experience with customer systems, databases or enterprise applications.
•   Experience in project planning, timeline management, issue tracking, and implementation execution
•   Must have an understanding of business processes and technology to be able to develop solutions that meet business needs.

Location: Greater Accra

How To Apply For The Job

Click on the link below to apply.

http://careers.vodafone.com.gh/Careers/List/System-Analyst-CRM.aspx

Closing Date: 18 June, 2013

Job Vacancy For Country Sales Manager

Posted on: May 7th, 2013 by Ghana Jobs

{Confidential,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

A reputable telecommunication company is seeking for highly motivated self driven and experienced Techno-Commercial Sales Professional to join our Business solutions team as a:- Country Sales Manager

Qualification Required & Experience

• Applicants should possess a minimum of technical graduate degree, MBA must have 5 years of techno-sales experience within the Telecom market

Key Duties & Responsibilities

•  Responsible for new Business Development via prospecting, qualifying, selling and closing
•  Responsible for promoting all the company’s portfolio, technological solutions, services and techno products
•  Responsible for Annual Revenue Targets
•  Managed client relationship through all phases of the sales cycle
•  Provide a consultative solutions sales process to prospects
•  Conduct one-on-one and group sale presentations
•  Provide account management to existing customers
•  Responsible for tracking customer information, forecasts and reports
•  Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads.
•  Responsible for co-ordination with the HQ for all technical, commercial, administrative

Competences

•  Strong interpersonal and leadership skills
•  Ability to self motivate and multi-task and work independently or work within a team
•  Strong  presentation skills
•  Ability to develop relationships and work extensively at the executive level
•  Outstanding written and verbal communication skills
•  Direct interaction with the partners, Marketing, peers and customers will comprise a major portion of this assignment
•  Able to deliver business value to the sales operation and customer
•  Ethical and transparent business acumen

Location: Accra

How To Apply For The Job

Please send all applications and CVs to:-

yeboah208@gmail.com

Closing Date: 14 May, 2013

Job Vacancy For Technical Sales Support Manager At MTN Ghana

Posted on: April 24th, 2013 by Ghana Jobs

{MTN Ghana,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

Scancom Limited continues soaring to new heights. Voted Ghana’s No. 1 company from 2002 to 2006 we have no intention of resting on our laurels. These achievements, and many others, have mostly been attained because the company has a team of dedicated staff that is committed to continuously reach for higher levels within the telecoms industry.

We have now gone global, and have become MTN. Do you have what it takes to be part of this winning story Along with specific skills for each job, the following are standard essential requirements for most of our vacancies:

•  Good level of computer literacy
•  Good written and oral communication skills
•  Team-working skills

Job Summary
Provide a Program Management Service to Business Solutions for any Key project in accordance with all agreed Specifications, Project scopes and Budgets.

Job Role

•  Provide cross functional coordination and manage communication with clients and project owners
•  Profile client requirements, and provide presales designs
•  Mobilize and execute, service delivery and product development projects
•  Ensure high service availability
•  Ensure commercial plan execution is on time and Quality
•  Ensure new products comply to  MTN’s revenue assurance recommendations
•  Oversee and maintain stock material for project’s implementation support
•  Plan and track expenditure according to agreed divisional budget

Education & Experience

•  A minimum of B.Com, BSc Sales/Marketing/Project Management/Engineering or its equivalent
•  Project Management Professional Certified will be added advantage.
•  At least 5 years’ relevant experience in an IT/Telecom

Knowledge, Skills and Experience

•  In depth knowledge of the market and industry
•  Knowledge of the range of the corporate business partners
•  Understanding of technology and services
•  Knowledge of standard office practices and procedures

General Behavioural Competencies for all positions

•  Manages self and team performance, good conflict management, takes and manages accountability
•  Innovative, customer centricity, collaborative and coaches & develops direct reports
•  Ability to focus on priorities and plans, manages and monitors work effectively
•  Good written and verbal communication, commitment to the organization
•  Analytical thinking and Problem solving abilities.

Location: Accra

How To Apply For The Job

If you are interested in any of the following vacancies please ensure that you meet the set criteria before sending an application letter and CV to mailto:

recruitment@mtn.com.gh

Closing Date: 30th April, 2013

Job Vacancy For Power Operations and Optimization Manager At MTN Ghana

Posted on: April 24th, 2013 by Ghana Jobs

{MTN Ghana,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

Scancom Limited continues soaring to new heights. Voted Ghana’s No. 1 company from 2002 to 2006 we have no intention of resting on our laurels. These achievements, and many others, have mostly been attained because the company has a team of dedicated staff that is committed to continuously reach for higher levels within the telecoms industry.

We have now gone global, and have become MTN. Do you have what it takes to be part of this winning story Along with specific skills for each job, the following are standard essential requirements for most of our vacancies:

•  Good level of computer literacy
•  Good written and oral communication skills
•  Team-working skills

Job Summary:
To set the overall direction on power/energy system planning, operation and optimization for the organization and to develop and nurture a Power Planning unit that will support the business objectives. To maintain the Switch and Data Centre, mechanical and electrical equipment to world class standards and optimize and drive energy efficiency initiatives in the entire organization

Job Role

•  Develop new and optimize existing PPP to enhance efficiency
•  Implement and manage escalation procedure and flow.
•  Enforce adherence to PPP in configuration changes, planned work and ATPs
•  Build team’s competencies adequate delivery of relevant hard and soft trainings as per business needs
•  Financial budget planning and expenditure control.
•  Ensure timely delivery of projects as per project plans
•  Ensure 100% configuration changes are as per Change Control Board approval
•  Deliver ad-hoc work related requests
•  Deliver regular reports & presentations to relevant stakeholders within and outside the organisation

Education & Experience

•  Degree in Electrical/Electronic Engineeringor HND in Electrical/Electronic Engineering with at least 7 years’ professional experience in a corporate environment/GSM environment. 5 years should have been in implementation and maintenance/management of power/cooling systems.

Knowledge, Skills and Experience:

•  Adequate knowledge in network system technologies like GSM, WCDMA, GPRS, 3G and, IP networks, etc
•  Network Operations &Quality management
•  Adequate Knowledge in application of technological advancements such as energy efficiency systems.
•  In-depth knowledge in electrical infrastructure & power systems (AC/DC)
•  In-depth knowledge to Power Feed Equipment that supports marine cabling technology
•  In-depth knowledge in UPS, Rectifier, inverters and electrical reticulation.
•  In-depth knowledge in Dimensioning of Power Systems
•  In-depth knowledgein the Functionality of M&E equipment

Professional Competencies

•  Adequate knowledge in Principals of Project Management Basics
•  Adequate knowledge in Financial Management Basics
•  Ability to use initiative in solving technical problems.

Location: Accra

How To Apply For The Job

If you are interested in any of the following vacancies please ensure that you meet the set criteria before sending an application letter and CV to mailto:

recruitment@mtn.com.gh

Closing Date: 30th April, 2013

Job Vacancy For Senior Manager, Core Operations At MTN Ghana

Posted on: April 24th, 2013 by Ghana Jobs

{MTN Ghana,Accra,Full-Time, GH,N/A, N/A,31 May-2013};

Scancom Limited continues soaring to new heights. Voted Ghana’s No. 1 company from 2002 to 2006 we have no intention of resting on our laurels. These achievements, and many others, have mostly been attained because the company has a team of dedicated staff that is committed to continuously reach for higher levels within the telecoms industry.

We have now gone global, and have become MTN. Do you have what it takes to be part of this winning story Along with specific skills for each job, the following are standard essential requirements for most of our vacancies:

•  Good level of computer literacy
•  Good written and oral communication skills
•  Team-working skills

Job Summary:
To effectively manage the respective teams that operate and maintain PS, CS & Access network elements that includes but not limited to MSS, MGW, BSC, RNC, HLR, CCN, CBC, SGSN, GGSN, SASN, SAPC, GPRS,NTS, MCF thereby delivering on the core network operations requirement.

Job Role

•  Introduction of new nodes, services and technologies.
•  Develop new and optimize existing PPP to enhance efficiency
•  Implement and manage escalation procedures and work flow.
•  Ensure core nodes are updated with the latest SW release
•  Responsible for Financial budget planning and expenditure control
•  Audit and optimise configurations and parameters and ensure total configuration changes, ATPs and planned work without impacting negatively on traffic
•  Improve network quality as per performance contract
•  Set KPIs for direct reports, monitor progress and ensure performance of team
•  Identify staff training & development needs and implement necessary actions
•  Improve vendor support delivery per yearly target
•  Ensure timely delivery of projects as per project plans

Education & Experience

•  Degree in Electrical/Electronic Engineering or Computer Engineering
•  At least 8 years’ experience on the job of which 5 years has been managing an operations and maintenance function in the telecommunications industry

Knowledge, Skills and Experience:

•  Excellent knowledge in telecommunication fundamentals
•  Excellent knowledge in Network System technologies like GSM, WCDMA, and Transmission & IP networks, etc
•  Advanced knowledge in GSM & WCDMA networks’ architecture, topology, protocols and Interfaces like CCITT 7, BSSAP, MAP, ISUP, GCP, SIP, BICC, IPBCP, QAAL2 etc
•  Good knowledge in Management systems associated to different architectures, Manager of Managers such as OSS, M2000 etc
•  Excellent knowledge in Windows OS, UNIX & Linux and Microsoft Office suite
•  In depth Knowledge of IP and data Networking
•  Good knowledge in financial management, budgeting and expenditure control
•  Good knowledge in procurement tender processes
•  Advanced knowledge in project management principles
•  Good knowledge in business continuity management and risk management

Location: Accra

How To Apply For The Job

If you are interested in any of the following vacancies please ensure that you meet the set criteria before sending an application letter and CV to mailto:

recruitment@mtn.com.gh

Closing Date: 30th April, 2013

Job Vacancy For Product Marketing Manager At Vodafone Ghana

Posted on: January 21st, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,28 Feb-2013};

Key Accountabilities:

Impact on the business:

• Support the Head of VBS in developing a sales strategy and plan by providing professional inputs and advice.
• Leadership of a professional business propositions and marketing team to meet targets for profitability and revenues, as agreed with the Head of Vodafone Business Solutions.
• Analyse and segment the Ghanaian enterprise solutions market and identify where Vodafone Business Solutions products and services should be positioned in terms of quality and price.
• Create and maintain a distinct Vodafone Business Solutions brand within the Vodafone Ghana “master brand” which
differentiates the Vodafone Business solutions from competitors and provides long-term and sustainable competitive
advantage.
• Establish business propositions and marketing processes and procedures to support the sale of enterprise products and services; develop value propositions for Vodafone Business Solutions products and services.
• Identify product and service gaps within the enterprise solutions market and commission the development of new
products and services, based on evidence of profitable market opportunities.
• Manage the product launch and “GoTo Market” campaigns of all new products and services, ensuring effective
implementation and hand-over to the in-life product management teams.
• Manage in-life products and services on a profit and loss basis. Manage product withdrawal at the end of the product life.
• Manage all marketing communications, including events, campaigns and sales collateral in conjunction with the
Vodafone Marketing Department.
• Manage customer satisfaction surveys and analyse the results, ensuring that service recovery plans are developed and implemented where necessary to improve satisfaction results at the next survey iteration. Work towards the
achievement of customer satisfaction targets as agreed with the Head of Vodafone Business Solutions.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial
action to ensure targets are met or exceeded.
• Provide performance data to support management decision-making.
• Ensure full compliance with telecommunications licence provisions, sector regulations and competition laws.
• Maintain effective working relationships with internal and external suppliers.
• Support the sale of complex communications solutions in large corporate customer organisations (consultative-based
selling) by developing effective counterpart relationships.

Leadership and teamwork:

• Success in creating and/or running an effective product marketing unit including new product development cycle
• Ability to design/implement product marketing processes
• Strong Coaching skills
• Ability to understand the needs of employees and to apply best practice people management techniques to ensure amotivated and productive work force

Knowledge and experience

• Strong Commercial focus
• Analytical thinker who can plan/execute action to exploit business opportunities.
• Ability to lead and manage an enterprise product marketing unit, motivating others to achieve targets.
• Strong communication and presentation skills
• Knowledge of the Ghananian enterprise solutions communications market.
• Ability to exercise “thought leadership” throughout Vodafone Ghana and customer organisations.
• Utmost professional integrity
• Ability to present compelling business cases for investment in enterprise solutions products and services

Communication

• Communicate sales performance data to team members and Managing director

Person Specification:

Vodafone Way

Customer Obsessed
We are passionate about exceeding expectations:

Innovation Hungry
We create and deliver new products, services and ways of working that delight our customers:

Ambitious & Competitive
We bring energy and passion to our work and always aim to beat the competition:

One Company, Local Roots
We work across Vodafone to achieve the best outcome for customers, employees and shareholders:

Speed
We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business:

Simplicity
We make things simple for our customers, partners and colleagues:

Trust
We are reliable and transparent to deal with. We deliver for others and trust others to do likewise:

Location: Accra

How To Apply For The Job

Visit our website below to apply:

http://careers.vodafone.com.gh/Careers/List/Product-Marketing-Manager.aspx

Job Vacancy For Provisioning Specialist At Vodafone Ghana

Posted on: January 21st, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,28 Feb-2013};

Purpose Of Role:

To execute the processes and activities involved in the Provisioning of Sim Cards and Scratch Cards. To monitor, track and take ownership of all issues logged relating to Sim Cards and Scratch Cards provisioning. Responsible for ensuring that all provisioning requests from the business unit are handled within agreed timelines

Key Accountabilities:

• Execute and effectively manage all provisioning policies, standards and procedures.
• To generate scratch cards as per request from BU, activate Scratch cards and manage the files.
• To prepare SIM card input files for vendors, test SIM cards, provision SIM cards and Manage SIM files.
• Act as 1st level of escalation for provisioning issues within Technology.
• Manage complaints and escalation process – engage with customers and stakeholders.
• Acting to solve discovered problems/issues in line with set processes and procedures.
• Escalating discovered problems/issues in line with set processes and procedures.
• Own, monitor and track all logged cases through the investigation, diagnosis, resolution and recovery lifecycle with different support teams, chasing progress and escalating where necessary.
• Manage workflows and Service Level Agreements whilst maintaining compliancy.
• KPI performance monitoring and reporting – ensure team output is meeting targets.
• Ensure timely and accurate reporting, both detailed and high level.

Person Specification:

• BEng Electrical/Electronics (Telecommunication Engineering) or BSC Computer Science.
• 2 – 5 years Telecomm experience and specialised in Mobile & Fixed Core Network. and Intelligent Network (IN).
• Excellent computer knowledge.
• A working Knowledge of Vodafone products and services.
• Awareness of Vodafone’s network and support systems (e.g. Billing & payment methods, reporting and service management)
• Ability to work effectively within a Service Management Framework and understand and operate strategically (big picture, future thinking).
• Strong communication and decision making skills – ability to balance conflicting interest.
• Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re a team player, strong influence and relationship management skills, and, and customer centric.

Location: Accra

How To Apply For The Job

Visit our website below to apply:

http://careers.vodafone.com.gh/Careers/List/Provisioning-Specialist.aspx

Job Vacancy For Customer Service Engineer At Vodafone Ghana

Posted on: January 21st, 2013 by Ghana Jobs

{Vodafone Ghana,Accra,Full-Time, GH,N/A, N/A,28 Feb-2013};

Key Accountabilities:

• To comply with the FAN Field Engineer Job standards and behaviours in conjunction with the requirements detailed in this Job Description
• Doing installations at the Exchange and Customer ends.
• Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment to be used.
• Ensure all work is carried out in compliance with Vodafone safety requirements
• Maintain high quality of workmanship standards whilst being as efficient and cost effective as possible
• To carry out work appropriate to the role and training as directed by line manager in an efficient and courteous manner
• To inform line management of any reasons for lateness, failure to report, or withdrawal from duty
• Brainstorming with relevant stakeholders and drawing a diagrammatic representation of how requested service will be delivered.
• Delivery of own work within timescales and commitment time
• To deliver effective and timely service delivery in line with Vodafone practices and behaviours
• Testing and certifying the quality of Copper, Radio or fiber cores to be used.
• To ensure Network/Data records are updated on job completion
• Doing an end-to-end test of services provided

Person Specification:
Performance Drivers

• Extensive knowledge of various Ghana Telecom’s Data network infrastructure
• Microsoft office package such as Power point, Excel, Project and Visio
• Strong verbal and written communication skills
• Be able to think creatively, to innovate and resolve technical problems
• Ability to both lead and work as a team member within the FAN field Operation teams
• Good communication skills with customers and colleagues
• Ability to demonstrate behaviours that portray Vodafone as a professional Company

Technical / Professional Expertise

• Bachelor’s Degree in Electronics, Electrical, Communications Engineering, or Computer Science with minimum of 3 years working experience in a related field or HND in Electrical & Electronics with minimum of 5 years working experience in a related field or its related qualification.
• Extensive knowledge in Telecommunication networks architecture
• Hand-on experience on IP Networks and infrastructure
• Experience in the design and/or implementations of the last-mile of Lease-lines, WAN and data services
• Working and understanding of IP/MPLS VPN technologies
• Basic PABX Configuration
• Basic IT skills
• CCNA is an added advantage
• Must have clean driving record, and possess valid driving incense

Location: Accra

How To Apply For The Job

Visit our website below to apply:

http://careers.vodafone.com.gh/Careers/List/Customer-Service-Engineer.aspx

 

Job Vacancy For Head of Deployment Projects At Plato Consult Limited

Posted on: November 21st, 2012 by Ghana Jobs

{Plato Consult Limited,Accra,Full-Time, GH,N/A, N/A,31 Dec-2012};

The Head of Deployment Projects shall plan, direct and deploy all identified Network Projects and programs to ensure excellent execution. The role reports to Network Director

Role Specific Requirements:

•  Achieve budget approval to all project costs and ensure monitoring process for remote infrastructure implementation/integration
•  Create Project Tracking Systems and ensure continual improvements in business model
•  Evaluate all service level agreements, partner with all stakeholders to achieve positive customer experience and optimize costs
•  Operate as single point of contact for all projects and programs impacting on network
•  Ensure areas that are controlled by network impacts on gain in market share
•  Propose and review roll out of cabinet expansion and transmission as per network priorities by collaborating with commercial for the identification of new areas and deployment of the network

Qualification Required & Experience

Minimum Qualification:

•  University degree in Engineering or related field
•  Professional qualification in Project Management/PMP etc.
•  10-12 years with a minimum of 6-8 years in deployment of GSM and /or 3G
•  Experience of managing multiple complex Network project simultaneously
•  Evidence of successful project delivery with wide geographical spread

Person Specific Requirements:

•  Strong numeric skills
•  Critical thinking skills
•  Business acumen
•  Eye for details
•  Environmental knowledge
•  Communication skills
•  Project management
•  Process quality

How To Apply For The Job

Please send CV’s to:-

CV1@platogh.com  

0302924326/ 0289924326

Closing Date: 05 December, 2012